Returns & Exchanges
Due to the intimate and artisanal nature of our fragrances, we offer a 30-day return window for unopened and unused products in their original packaging. We strive to ensure every scent experience meets our high standards of olfactory excellence.
Initiate Your Request
Contact our customer concierge team with your order number and reason for return to receive a Return Authorization and a prepaid shipping label.
Secure the Fragrance
Carefully pack the perfume in its original box and protective cushioning to prevent breakage during transit, ensuring the seal remains intact.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Quality Inspection & Refund
Once our lab verifies the bottle is unopened, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing